Terms & Conditions
Please read these terms carefully before using Mayank Common Service Centre, creating an account, submitting an application or using any service available through this website.
1. Acceptance of Terms
Welcome to Mayank Common Service Centre. By accessing, browsing or using this website, creating an account, submitting an application or using any service provided through the platform, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use the website or its services.
2. About MCSC Services
MCSC may provide digital assistance and application-related services through its website and associated service channels.
Depending on availability, services may include:
- Online application assistance.
- Certificate and document-related services.
- Government-related digital services.
- Education-related digital services.
- Banking or financial-service assistance where applicable.
- Other digital and online services listed on the website.
The services available on the website may change, be temporarily unavailable or be discontinued without prior notice where reasonably necessary.
3. Eligibility and User Account
You must provide accurate information when creating an account or submitting a service application.
You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.
If you believe that your account has been accessed without authorization, you should notify MCSC as soon as reasonably possible.
We may restrict, suspend or terminate an account where we reasonably believe that the account is being misused, fraudulent activity is involved, false information has been provided or these Terms have been violated.
4. Information Provided by Users
Users must provide complete, accurate and up-to-date information when using our services.
You are responsible for reviewing information entered into application forms before submission.
You must not knowingly submit:
- False or misleading information.
- Forged or altered documents.
- Information belonging to another person without appropriate authorization.
- Fraudulent or deceptive information.
- Unlawful or malicious content.
5. Documents and Applications
Certain services may require users to upload identification documents, photographs, certificates, forms or other supporting documents.
You confirm that the documents and information submitted by you are genuine and that you have the necessary authority to submit them.
MCSC may request additional information or documents where required to process a service application.
6. Application Processing
MCSC may assist with the preparation, submission, tracking or facilitation of an application.
The final decision regarding an application may be made by the relevant government department, bank, educational institution, authority or other third-party organization.
Submission of an application through MCSC does not guarantee approval, acceptance, issuance of a certificate, grant of a benefit or any other particular outcome.
7. Fees and Payments
Some services may require payment of service charges, application fees, government fees, processing fees or other applicable charges.
The applicable charges should be reviewed before completing a transaction.
Where a third-party payment gateway or payment provider is used, the transaction may also be subject to that provider's terms and policies.
Refunds and cancellations are governed by the Refund Policy published on this website.
8. No Guarantee of Results
While MCSC may make reasonable efforts to provide accurate information and assistance, we do not guarantee that every application will be approved or processed within a particular timeframe.
Results may depend on the relevant authority, eligibility requirements, document verification, technical systems, government procedures and other circumstances outside our reasonable control.
9. Third-Party Services and Websites
Our website may provide links to or interact with third-party websites, government portals, banks, payment providers, educational institutions and other external services.
MCSC does not control all third-party websites or services and is not responsible for their content, availability, security, policies or practices.
Your use of a third-party service may be subject to that service's own terms and privacy policy.
10. Prohibited Activities
You must not use the website or services to:
- Commit or facilitate unlawful activities.
- Submit fraudulent or forged documents.
- Impersonate another person or organization.
- Attempt to gain unauthorized access to accounts, systems or data.
- Introduce malicious code, malware or other harmful content.
- Interfere with the operation or security of the website.
- Scrape, copy or reproduce website content for unauthorized commercial purposes.
- Abuse application, payment or tracking functionality.
11. Intellectual Property
Unless otherwise stated, the website design, branding, logos, text, graphics, interface elements and other original content provided by MCSC may be protected by applicable intellectual property laws.
You may use the website for legitimate personal or authorized service-related purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit protected website content without appropriate authorization.
12. Website Availability
We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed.
The website or individual services may occasionally be unavailable because of maintenance, upgrades, technical failures, hosting problems, network interruptions, security issues or third-party service outages.
13. Communications
By providing your contact details, you may receive communications relating to your account, applications, payments, service status, support requests or other transactions initiated by you.
Service-related communications may be sent through available channels such as email, SMS, telephone, notifications or other communication methods used by MCSC.
14. Privacy
Information collected through the website is handled in accordance with our Privacy Policy.
By using the website, you acknowledge that you have reviewed the Privacy Policy and understand that certain information may be required to provide the services you request.
15. Cancellation and Refunds
Cancellation and refund eligibility depends on the nature and status of the service or transaction.
Users should review the Refund Policy before making a payment.
Where a third-party authority, bank, payment provider or other organization controls a portion of a transaction, its applicable rules may also apply.
16. Limitation of Liability
To the extent permitted by applicable law, MCSC shall not be responsible for losses, delays, application rejection, service interruptions or other consequences caused by circumstances outside our reasonable control.
Such circumstances may include third-party failures, government portal downtime, banking issues, payment gateway failures, internet interruptions, incorrect information supplied by users, changes in eligibility requirements or changes in external procedures.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
17. User Responsibility and Indemnification
To the extent permitted by applicable law, users may be responsible for losses, claims, costs or reasonable expenses arising from their misuse of the website, violation of these Terms, submission of fraudulent information or infringement of the rights of another person or organization.
18. Suspension or Termination
We may suspend or terminate access to an account or service where reasonably necessary because of suspected fraud, misuse, security concerns, violation of these Terms or other legitimate operational reasons.
Where appropriate, we may also restrict access to specific services without terminating the entire account.
19. Changes to These Terms
MCSC may update these Terms & Conditions from time to time to reflect changes in services, technology, operational practices or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
Continued use of the website after an updated version is published may constitute acceptance of the revised terms to the extent permitted by applicable law.
20. Governing Law and Jurisdiction
These Terms & Conditions shall be interpreted and applied in accordance with applicable laws.
Any dispute relating to the use of the website or services shall be subject to the jurisdiction of the courts or authorities applicable to the business, subject to applicable law.
21. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
22. Entire Agreement
These Terms & Conditions, together with the Privacy Policy, Disclaimer and Refund Policy, constitute the principal terms governing your use of the website and services, subject to any additional terms presented for a particular service or transaction.
23. Contact Us
If you have questions regarding these Terms & Conditions, our services or your account, you can contact us using the details below.